FLOORENDER Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Account and Contact Information

When you create or use a FLOORENDER account, we may collect information such as:

• Your name
• Email address
• Mobile phone number
• Company or organization name
• Job title or role
• Account credentials and authentication information

Business and Service Information

Depending on how you use FLOORENDER, we may collect information that you or your organization provide through the Services, including:

• Customer or prospect information
• Project information
• Measurements and project specifications
• Product and coating selections
• Pricing, discounts, quotes, and offers
• Sales representative and administrator settings
• Images or photographs uploaded to the Services
• Notes and other information entered into FLOORENDER

Usage and Technical Information

We may automatically collect certain technical information when you use the Services, including:

• IP address
• Browser and device information
• Operating system
• Login and activity information
• Pages and features used
• Dates and times of access
• Error and diagnostic information

We may use cookies and similar technologies to operate, secure, analyze, and improve the Services.

2. How We Use Information

We may use information we collect to:

• Provide, operate, maintain, and improve FLOORENDER
• Create and manage user accounts
• Authenticate users and protect account security
• Enable project visualization, quoting, pricing, discount, and sales workflow functionality
• Process and communicate sales offers, approvals, denials, and counteroffers
• Send service-related email or SMS notifications
• Provide customer support
• Diagnose technical problems
• Monitor the security and performance of the Services
• Prevent fraud, abuse, and unauthorized access
• Comply with applicable laws and legal obligations
• Enforce our Terms and Conditions

3. SMS/Text Messaging

Users may voluntarily choose to receive SMS text messages from FLOORENDER for time-sensitive account and sales-related notifications. These messages may include sales offer approval requests, approvals, denials, counteroffers, and other account-related notifications.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to a FLOORENDER text message. For assistance, reply HELP or contact us at support@floorender.com.

SMS consent is optional and is not required to purchase or use FLOORENDER.

Mobile Information and SMS Consent

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

Mobile information may be disclosed to service providers that assist us in operating our messaging services, such as telecommunications and messaging providers, solely as necessary to provide those services.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

4. How We Share Information

We do not sell your personal information.

We may disclose information in the following circumstances:

Service Providers

We may use vendors and service providers to help operate FLOORENDER, including providers of:

• Cloud hosting and data storage
• Authentication
• Email delivery
• SMS and telecommunications services
• Payment processing
• Analytics
• Application monitoring and security
• Customer support

These providers may access information only as reasonably necessary to perform services on our behalf and are subject to appropriate contractual or confidentiality obligations.

As stated above, mobile phone numbers and SMS opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.

Your Organization

If your FLOORENDER account is provided through an employer, contractor, dealer, or other organization, authorized administrators of that organization may have access to information associated with your account and activity.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, or legal process
• Protect the rights, property, or safety of FLOORENDER, our users, or others
• Investigate fraud, abuse, security incidents, or violations of our agreements

Business Transfers

If FLOORENDER or its operating company is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5. Customer Data

Businesses using FLOORENDER may enter information regarding their customers, prospects, employees, projects, and sales activities.

Where we process this information on behalf of a business customer, that business is responsible for determining what information is entered into FLOORENDER and for ensuring that it has an appropriate legal basis to collect and use that information.

We use such information to provide the Services and as otherwise permitted by our agreements with the applicable customer.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain business and transaction records
• Fulfill contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements

Retention periods may vary depending on the type of information and the reason it was collected.

We may retain records of SMS consent and opt-out requests as necessary to demonstrate compliance with applicable messaging requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should promptly notify us if you believe your account has been accessed without authorization.

8. Cookies and Similar Technologies

FLOORENDER may use cookies, local storage, and similar technologies to:

• Keep users signed in
• Remember account preferences
• Secure and operate the Services
• Understand how the Services are used
• Diagnose errors
• Improve functionality and performance

Your browser may allow you to control certain cookie settings. Disabling necessary cookies may affect the operation of the Services.

9. Third-Party Services

The Services may integrate with or contain links to third-party websites, applications, or services.

This Privacy Policy does not govern the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

10. Children's Privacy

FLOORENDER is intended for business use and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

11. Your Choices

Depending on your relationship with FLOORENDER and applicable law, you may be able to:

• Access or update certain account information
• Correct inaccurate information
• Request deletion of certain information
• Opt out of SMS messages by replying STOP
• Adjust certain notification preferences
• Contact us regarding privacy questions or requests

Some information may need to be retained for legitimate business, contractual, security, or legal purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Effective Date at the top of this page. If changes are material, we may provide additional notice as appropriate.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: